Orders, Shipping, Returns, Exchanges
As a Delmosa customer, we want you to be delighted with your purchase. If you're not satisfied, we will work with you to rectify concerns or issues.
We want to make things as easy as possible for you and that means reaching us directly. please contact our Customer Service team with questions or inquiries.
Yes. Minimum order is three bottles per purchase.
Yes! A 10% discount applies to an order of any 12 750ml beverages. Feel free to mix and match. This offer is available throughout the year and the discount is automatically applied to your shopping cart at time of purchase.
We suggest you subscribe to our eNewsletter, "On The Vine" to be notified of new incentives and offerings.
Delmosa accepts Visa, MasterCard, and American Express, Discover, Apple Pay, and Google Pay via our secure online ordering system.
We observe the following holidays: Memorial Day; Independence Day (July 4th); Labor Day; Veteran’s Day; Thanksgiving Day; Christmas Day; New Year’s Day. Orders will not be processed or shipped on these days.
Orders placed by 3:00 p.m. ET will ship the same day the order is placed and arrive within 3 - 5 business days, depending on your location. Beverages ship from the Washington D.C. metro area.
An automated confirmation e-mail will be sent upon order completion. If you do not receive the confirmation email, please check your spam or promotional filters or contact our Customer Service team.
When the order has shipped, another email containing the tracking number will be sent. Primarily, we ship UPS Ground within the continental United States to provide the lowest possible shipping cost.
Customers that need to schedule an order with a specified shipping date, please contact our Customer Service team before placing your order.
Based on the time of year we may alter shipping services to maintain the integrity of the beverage. To minimize potential heat or freezing hazards, Delmosa reserves the right to delay the shipment of orders. Customers will be notified should delays exceed two business days.
After your order has been placed you will receive a confirmation email. When the order has shipped, another email containing the tracking number will be sent. Primarily, we ship UPS Ground within the continental United States to provide the lowest possible shipping cost.
We do not accept returns or issue refunds based on flavor preference alone. If any portion of your order is damaged in transit or you receive the wrong items, please take pictures and then contact our Customer Service team immediately so that we can evaluate the situation and make it right.
Whether you are placing an order or have signed up for our eNewsletter, "On The Vine", Delmosa will send you a confirmation email. If you do not receive the confirmation email, please check your spam or promotional filters, or contact our Customer Service team.